After a nearly three-month closure, due the COVID-19 pandemic, Mamikki Hotel Apartment opened the accommodation and restaurant services to guests on June 4
As the preferred accommodation in Tororo Town, Mamikki Hotel Apartments provides guests a homely and friendly Tororo experience in a safe and clean environment.
We understand that travelers after crisis remain very cautious in choosing the destinations to travel putting things like Social Distancing and the safety factor at first. In advance of opening, the Mamikki Hotel Apartment team rolled out its Mamikki Clean Commitment, new cleanliness and operational
protocols that meet or exceed the hotel’s already strict standards. Below are the Safety Standards at Mamikki Hotel Apartments.
- All Hotel employees – whose safety is also the hotel’s top priority – Should be wearing gloves and government-compliant masks during all guest interactions.
- All Guests are required to wear own masks along with hand sanitizers
- Social distancing arrangements – Hotel employees should practice social distancing from guests(keeping a distance of at least six feet (2metres) at all times.
- Signage has been installed in common areas to guide our employees and guests on how to safely practice physical distancing
- Furniture in public areas has been rearranged to ensure appropriate distance between guests.
- Installation of additional hand washing station with running water & soap, along with hand-sanitising stations in public areas of hotels and in common areas frequented by guests and employees.
- Signage has been installed to guide and remind employees and guests of the importance of proper handwashing protocols.
- Expanded employee training in transmission prevention, which incorporates guidelines from the World Health Organization (WHO); Uganda Ministry of Health, and Local Government leadership.
- Notices in public areas to inform guests about the situation and protective measures they can take.
- Frequent periodic sanitizing of common areas within each property, including food preparation areas, restaurants that remain open and common guest areas.
Providing updates to guests on the situation as needed.
- Guestroom attendants wear masks and gloves while cleaning each room and will change gloves between guestrooms
- In addition, thermal scanners check the temperature of guests and visitors; those with high fever or other symptoms may undergo additional screening.
- When checking in, all hotel guests are asked to fill out a questionnaire inquiring about their prior trips.
- Contactless check-in and check-out
- Health Officials contacts available 24/7
- 24-hour minimum vacancy between guests
- 3-4 employees working for eight hours or so to clean our 8 houses
- Disinfect surfaces and give “increased attention” to high-touch hotel items like a TV remote /A/C controls, door handles, light switches,
- Room key should be disinfected before and after usage
- Cloth towels in public toilets have been replaced by single-use towels
- High priority on air quality for our guests. We take rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission throughout the property.
- All the areas, rooms and bathroom facilities will be sanitized on a continuous cycle and air-conditioning channel filters will be sanitized
- Contactless / Cashless system. We encourage our guests payments made electronically for services they consume. These include; accommodation, meals and drink. The hotel accepts payments made using credit card, mobile money and electronic fund transfer via bank
- Upon check-in, guests can choose to opt for “absolute privacy” during their stay, ensuring that housekeeping supplies and room service trollies are delivered to the guestroom door, with staff members never entering the room.
FUTURE- PICK UP & DELIVERY
In addition to the above health and safety standards, Mamikki Hotel Apartments has laid the additional protocols to cater for the Food and Beverage customers
- Our future plan is to introduce a high-quality delivery service to take food to people’s homes, places of work during and after the crisis.
- Offering contactless delivery, which sees food left by customers’ doors and payments made electronically
- Digital menus will be made available to view on personal mobile devices via QR codes in the hotel’s food and beverage outlets